Privacy Policy - FreshWater App
Effective Date: 2026-10-02
1. Information We Collect
- Name, phone number, delivery address, and order details provided by users.
- Device type, app version, and general usage data (non-personal).
- Payment reference IDs (only when you make an online payment).
2. How We Use Information
- Process and deliver water orders.
- Notify users about order status and provide support.
- Process online payments and issue refunds when applicable.
- Improve app functionality and user experience.
3. Payments
We accept payments through the following methods:
-
Online Payments (Razorpay): We use Razorpay Software Private Limited,
a PCI-DSS compliant payment gateway, to process online payments via UPI, credit/debit cards,
net banking, and wallets. We do not collect, store, or have access to your full
card number, CVV, UPI PIN, or banking credentials. All payment data is encrypted and handled
directly by Razorpay. Your use of Razorpay is also governed by
Razorpay's Privacy Policy.
-
Cash on Delivery (COD): Pay in cash when your order is delivered.
Your financial information is never sold or shared with third parties except as necessary
to complete your transaction or as required by law.
4. Sharing of Information
- Shared with delivery staff to complete orders.
- Shared with Razorpay to process online payments and refunds.
- Shared if required by law.
- We do not sell user data to third parties.
5. Data Security
We take reasonable measures to protect your information against unauthorized access or disclosure. Online payment data is handled exclusively by Razorpay under PCI-DSS standards.
6. Children's Privacy
The app is not intended for children under 13 and we do not knowingly collect data from children.
7. Shipping Policy
Delivery Timeframe: All orders will be delivered within 1–3 hours from the time of order confirmation.
Delivery Area: We currently serve the Ganjam district and surrounding areas. Delivery availability is subject to your location within our service zone.
Order Confirmation: Once your order is placed, you will receive a confirmation notification. Our delivery team will reach out if any delay is anticipated.
Delivery Attempts: If we are unable to deliver due to an incorrect address or unavailability at the delivery location, we will make reasonable efforts to contact you. Additional delivery attempts may incur extra charges.
8. Cancellation & Refund Policy
For Cash on Delivery (COD) Orders
- Orders can be cancelled free of charge before delivery.
- Since payment is made in cash on delivery, no refund is required for cancellations.
For Online Payment Orders
- Orders can be cancelled before dispatch for a full refund.
- Refunds are credited back to your original payment method within 5–7 business days.
- If you receive a defective, damaged, or incorrect product, contact us within 24 hours of delivery for a replacement or refund.
- Refunds are not available for orders successfully delivered and accepted without any reported issue.
How to Request a Refund
Email supportwaterfreshhinjili@gmail.com with:
- Your Order ID
- Razorpay Payment ID (if paid online)
- Reason for refund and photos (if product-related)
We respond within 24 hours and process approved refunds within 5–7 business days.
9. Payment Failures
If an online payment fails but the amount is debited from your account, it is usually
auto-reversed by your bank within 5–7 business days. If not, please
contact us with your payment reference ID and we will assist.
10. Changes to Privacy Policy
Updates will be posted here with a new effective date.
11. Contact Us
📧 Email: supportwaterfreshhinjili@gmail.com
📞 Phone: 8895953042
🏢 Address: AT/PO-HINJILICUT MAINE ROAD, GANJAMPIN-761102, Sampur, Hinjilicut, GANJAM(EXCEPT MUNICIPAL CORPORATION), Orissa - 761102
👤 Managed by: Bijaya Kumar Sahu